FREQUENTLY ASKED QUESTIONS

Castleville Legends FAQs

Q: Help my Castleville Legends does not load up - All White Screen + Red Error Message!

Castleville Legends needs Unity to run smoothly.
If you haven't already - Download Unity Web Player - Install >> http://unity3d.com/webplayer/
Don't forget to approve cookies / run unity in your browser url address bar - on the far right.

Q: How do I contact Zynga to report a problem with my Castleville account or for technical issues and support? The general Zynga Support can be reached here at the Zynga Castleville Legends Support Page. If you need to submit a specific claim you must register or create an account with Zynga Support. You might also consider visiting the Zynga Forums for Castleville Legends players at this web link.

Note: If you are a premium player look for the 'Live Chat Support" or "Email Us" options on the Zynga Castleville Legends support page. You'll be immediately helped by a representative.

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Q: I have been wrongly charged on my credit card or did not receive the crowns that I purchased, how do I get this resolved? For any Billing questions regarding Castleville, you may contact Zynga’s Billing Department directly by phone. They are available 24 hours a day, 7 days a week (including holidays) for billing related issues only. Zynga's hotline can be reached at 1-800-762-2530 or by sending them an email via their Customer Service Website at Zynga Billing Support.

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Q: How do I take a picture of my castle on my PC  / MAC / IPAD / IOS?

Windows 7/8/10 / Vista / XP: Press "PrntScr" on your Keyboard. Start Menu > Accessories > Paint. Ctl + V to paste. Save As..JPEG

Put the name you want to save it as, and save it to desktop. If you are wanting to post to a specific facebook group, headover to the group post. Open Comments and Press the Attach Photo Icon in the lower right corner. Find your Pic, it will show a Preview of the pic. Write in a comment and enter. Voila it posts the Pic .

Alternative is to use Lightshot >>http://app.prntscr.com/en/download.html

It posts your image online OR saves to where you want it to save on your computer. If you're posting online - sign in (it stores your pictures & links ) - more info here >> http://app.prntscr.com/en/about-gallery.html

IPAD: To take a photo on an iPad hold both the on/off button and the home button at the same time, this will take a photo of whatever is on the screen, image can then be found in your photos section.
MAC: Press the Apple key ⌘ + Shift + 3 all at the same time. You will find a capture of the screen on your desktop named ‘Picture _’

For Android: Zynga's Guide to Snapshots for AndroidFor IOS: Zynga's Guide to Snapshots for IOS

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Q: How high does the storage go? Maxed at 950 currently.

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Q: What's the max coins we can have? Maxed at 4 Million Coins.
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Q: How do I become a premium player?
A: The exact qualifications are unknown but it's hinted that a player must spend money on crowns regularly in order to be considered.

Zynga currently has a 2-tier system of support for their players.

Non-Payer - A player that does not spend money on the game
Payer - A player that spends a small amount of money.

A Non-Payer's access of support is: Forums, Ask a Player
A Payer's access of support is: Live Chat, Email(within 18 hours), Forums, Ask a Player.

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Happy Playing!